![]() That text is in their side of the conversation. Hints in Boxes Seem Like Default Answers People frequently misinterpret a hint inside a box … as a default answer. Figure 1-Google started training us to look for the box to type into in 1999 That is what Google has trained us to expect on the Web, as Figure 1 shows. The space inside the text box is for the user the space outside the box, for the organization to explain what goes into the box. ![]() When people are trying to accomplish a goal, their focus is not on the form an organization requires them to use. “What have I got to put into those boxes?” “In which boxes do I need to type something?” And that conversation goes something like this: Interacting with the form creates a conversation that happens within the context of the relationship. The combination of a person’s goals and the organization’s goals creates a relationship. Their particular goal means they have to interact with an organization. What’s normal behavior? People encounter forms when they’re trying to do something other than fill in a form. ![]() I’m a forms geek: I browse the Web looking for forms-just so I can fill them in and capture screenshots for my collection. ![]() So, what’s wrong with putting labels inside text boxes? ![]()
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